Tenda用户使用协议
Shenzhen Tenda Technology Co.,Ltd.及其附属公司和子公司(下文简称为“我们”、“我们的”、“Tenda”)致力于保护您的隐私。本隐私声明(下文简称“声明”)
阐述了在您使用下列服务、产品和相关移动应用程序(统称为“产品”)期间,我们如何处理个人数据并保障信息隐私。
在本隐私声明中,“个人数据”是指单独使用或者结合其他信息使用能够识别个人身份的信息。“智能设备”是指硬件制造商生产或制造的具有互联网接入功能、
数据传输能力和人机交互界面的终端产品。“App”是指腾达公司开发的连接智能设备平台,能够帮助终端用户远程控制智能设备的移动应用程序。
1.我们收集哪些个人数据
为了向您提供我们的服务,我们会要求您提供此类服务所必须的个人信息。如果您不提供个人信息,我们可能无法为您提供我们的产品或服务。
1.1您自愿向我们提供的信息
帐户或用户资料数据:当您注册我们的帐户时,我们可能会收集您的一些信息,例如您的电子邮件地址、电话号码、用户名。在您与我们的产品交互期间,
我们可能会进一步收集您帐户中的国家代码、语言偏好或时区信息。
反馈:当您使用我们产品中的反馈和建议功能时,我们会收集您的电子邮件地址、手机号码和反馈内容,以便及时处理您的问题和设备故障。
1.2我们自动收集的信息
设备信息:当您与我们的产品交互时,我们会自动收集设备信息,例如设备的 MAC 地址、IP 地址、无线连接信息、操作系统类型和版本、
应用程序版本号、推送通知标识符、日志文件和移动网络信息。
使用数据:在您与我们的网站和服务交互期间,我们会自动收集与访问、点击、下载、发送/接收消息和其他使用我们的网站和服务相关的使用数据。
日志信息:当您使用我们的app时,应用日志和异常堆栈可能会被上传。
位置信息:仅当您使用我们的特定产品或服务时,我们才收集有关您的实时精确或非精确地理定位的信息。
1.3智能设备相关信息:
智能设备基本信息:当您使用连接至我们服务的智能设备时,我们可能会收集一些智能设备的基本信息,包括设备名 称、设备 ID、在线状态、激活时间、
固件版本和升级信息。
2.处理个人数据的目的和法律依据
我们处理您的信息的目的如下:
2.1为您提供服务:我们处理您的帐户和用户资料数据、设备信息、使用数据、位置信息和智能设备相关信息,旨在提供您要求或购买的产品和服务。
此类处理的法律依据是我们依约履行与您签订的合同中的使用服务条款。
2.2改善我们的服务:我们处理您的设备信息、使用数据、位置信息和智能设备相关信息,旨在确保我们产品的功能和安全,开发和改进我们的产品和服务,
分析我们的运营效率,以及防止出现欺诈或不当使用行为。此类处理的法律依据是我们依约履行与您签订的合同中的相关使用服务条款。
2.3非营销通信:我们处理您的个人数据,旨在向您发送涉及服务;条款、条件和政策变更;和/或其他管理信息的重要信息。由于此类信息较为重要,
您可能无法选择不接收此类邮件。此类处理的法律依据我们依约履行与您签订的合同中的相关使用服务条款。
2.4营销通信:我们处理您的个人数据,旨在向您提供与我们的产品和服务相关的营销和促销信息。在上述情况中,我们会邮件传达促销优惠,特别活动,
用户调查和其他营销传播。您可以在APP中关闭“营销传播”或通过点击任何营销电子邮件中的取消订阅链接来选择不接收我们的营销电子邮件。
2.5个性化服务:我们处理您的账户和用户资料数据、使用数据、设备信息,旨在个性化产品设计并为您提供量身定制的服务
(例如推荐和显示适合您的产品的信息和广告),以及邀请您参与有关产品使用的调查。此类处理的法律依据是基于您的同意。
2.6合规:我们会在我们认为必要或适当的情况下处理您的个人数据:(a) 遵守适用的法律法规;(b) 遵守法律程序;(c) 响应公共和政府机构的要求;
(d) 履行我们的条款和条件;(e) 保护我们的运营、业务和系统;(f) 保护我们和/或包括您在内的其他用户的权利、隐私、安全或财产;
以及 (g) 寻求可用的补救措施或减少我们可能承受的损失。
3.我们与谁共享您的信息和个人数据
在腾达,我们仅以您已知的方式共享您的个人数据。
我们可能会与下列参与者共享您的个人数据:
3.1向为我们提供某些业务相关服务的第三方服务提供商披露您的个人信息。当您选择将其服务与我们的服务集成时,您授权我们将您的个人信息传输给第三方。
此类第三方服务收集的信息受其自身条款和政策的约束。您的个人和非个人信息可能会提供给我们的合作伙伴,以用于其促销和/或营销实践。
您的个人信息将被匿名化,以便您不会被此类信息识别。我们还可能汇总匿名信息并将其提供给我们的合作伙伴,以便他们可以使用它来确定和了解人们如何
与我们的服务进行互动和使用。
3.2 Tenda可能选择买卖资产。在购买或出售资产时,客户信息可能是转移的资产之一。如果进入破产或进行其他一些控制权变更,个人和非个人信息也可能由
第三方转让或获取。在这种情况下,您将通过电子邮件和/或我们的网站收到关于所有权变更、个人信息新的使用方式不兼容以及有关个人信息选择的明确通知。
3.3在我们认为必要或适当的情况下:(a) 遵守适用的法律法规;(b) 遵守法律程序;(c) 响应公共和政府机构的要求,包括您居住的国家/地区以外的
公共和政府机构;(d) 履行我们的条款和条件;(e) 保护我们的运营、业务和系统;(f) 保护我们和/或包括您在内的其他用户的权利、隐私、安全或财产;
以及 (g) 寻求可用的补救措施或减少我们可能承受的损失。
4.与个人数据相关的权利
我们尊重您的权利,同时也会掌握您的个人数据。
您可以:
4.1要求访问我们处理的与您相关的个人数据;
4.2要求我们纠正与您相关的不准确或不完整的个人信息;
4.3要求删除您的个人数据;
4.4当我们基于您的同意或我们的正当利益使用您的数据时,选择反对或拒绝我们使用您的个人数据。
5.信息安全保障措施
我们会采取各种预防措施来保护您的个人信息,以保障您的个人信息免遭丢失、盗用和误用,以及被擅自取阅、披露、更改或销毁。为确保您个人信息的安全,
我们公司有严格的信息安全规定和流程,并有专门的信息安全团队在公司内部严格执行上述措施。
6.信息保留期限
我们将在达成本隐私声明所述目的的最短期限内处理您的个人数据,除非根据特定法律要求需要保留较长时间。我们将根据个人数据的数量、性质和敏感性来决定适当的保留期限,
在保留期限结束后,我们将销毁您的个人数据。如果我们出于技术原因无法执行上述操作,我们将采取适当措施防止您的个人数据受到进一步使用。
7.关于政策声明的变更
我们可能会根据信息实践的变化对本隐私声明进行更新。如果我们作出任何重大变更,我们将通过电子邮件(发送至您帐户中指定的电子邮件地址)通知您或于变更
生效前在移动应用程序上发布通知。我们建议您定期浏览本页面,以获取有关隐私做法的最新信息。
Shenzhen Tenda Technology Co., Ltd. and its affiliates (hereinafter referred to as "Tenda", "we", "us", or "our")spare no effort to protect your privacy. This Terms of Privacy Policy (hereinafter referred to as "Policy") explains how we process your personal data when you use our services, products, and mobile Apps (hereinafter collectively referred to as "Product):
In this Policy, "Personal Data" refers to data that can recognize your identity when used separately or in combination with other data. "Smart Devices" refers to end products that feature internet access and data transfer functionality, and human-machine interaction user interfaces that produced or manufactured by hardware manufacturers. "App" refers to the mobile application developed by Tenda with the purpose to help end users to make Smart Devices interconnected and mange them remotely.
1. Personal data we collect
Our products require some personal data to provide you with a service. If you decline to provide necessary personal data, you cannot use that product or service.
1.1 Data you provide to us directly
Account or user information: We may collect your registered information, such as E-mail address, phone number, and user name. When you interact with our products or services, we may also collect data about country code, language preference, or time zone.
We collect E-mail address and phone number when you give us a feedback or suggestion so as to handle your issues.
1.2 Data we collect automatically
Device information: When you interact with our products or services, your device information will be automatically collected, such as MAC address, IP address, wireless connection information, operating system and version, application version number, notification identifier, logs and mobile network information.
Usage data: when you interact with our products or services, we collect your usage data such as visits, clicks, downloads, messages sending/receiving, and so on.
Logs: When you interact with our App, logs of the App and abnormal stack may be uploaded.
Location: We collect your accurate or general real-time location only when you use our specified products or services.
1.3 Smart devices data
When you interact with our products or services with your Smart Device(s), we may collect your Smart Device(s) information that includes device name, device ID, whether it is online, activation time, firmware version and upgrade information.
2. How we use your Personal Data
We use your Personal Data for the following purposes:
2.1 Provide our services: We use your account and user data, device information, usage data, location and related information of your smart devices to present you with your required or purchased products and services.
2.2 Improve our services: We use your device information, usage data, location and related information of your smart devices to improve our products and services, analyze our business performance, and meet our legal obligation.
2.3 Non-marketing communications: We use your Personal data to send you with changes about our services, terms, conditions, policies, and/or other important management information. Such notifications are very important, and you cannot decline.
2.4 Market to you: We use your Personal data to present you with our promotions, advertises, and other relevant offers. The promotions, offers, user researches, and other advertising communications mentioned herein will be sent to you via your registered E-mail. To un-subscribe marketing service, you can (1) disable the Marketing Communications in the App, or (2) click the un-subscribe link included in the E-mails that have sent to you.
2.5 Provide personalized services: We use your Personal data to provide personalized services, such as make recommendations fitting to your requirement, and invite you to participate in user researches. The legal merit of this kind of processing is based on your agreement.
2.6 Compliance: We process your Personal data only when it is required or adequate: (a) Comply with applicable laws and regulations. (b) Comply with legal process. (c) Support the requirements of public and government organizations. (d) Perform our terms and conditions. (e) Defend our operation, business and system (f) Defend our and/or other users' (including your) right, privacy, safety and property. And (g) Seek available remedial measure or reduce our possible losses.
3. Whom we share your Personal Data with
In Tenda, we only share your Personal data in your known way.
We may share your Personal Data with the following stakeholders:
3.1 Third parties that provide services to us. You authorize us to disclose your Personal Data to third parties with whom you associate our services. Such data collected by associated third parties is subject to their own terms and policies. Our partners. They may use data collected for promotion and marketing to you. Such data will be shared in anonymous so as to protect your privacy from disclosure. We may collect anonymous data and share it with our partners. Such anonymous data may be used to help our partners understand how users use and interact with our services.
3.2 Data asset exchange. In terms of corporate asset exchange, customer information may be part of the transferable assets. In case of bankruptcy or change of corporate ownership, Personal Data or non-Personal Data included may be transferred to or acquired by a third party. If the above-mentioned scenarios happen, you will be informed via E-mail or our official website about the statements of changes of corporate ownership and new Personal Data purposes. You have the right to make a choice.
3.3 Under the following situations that we consider necessary or appropriate: (a) In compliance with applicable laws and regulations; (b) In compliance with the due process of law; (c) Under the request of the public and government organizations of the country/region you reside in, as well as of the other countries/regions; (d) To fulfill obligations of our terms and conditions; (e) To protect our operation, business, and system; (f) To protect our and users' rights, privacy, safety, and property; and (g) To seek proper remedies to stop our loss.
4. Personal Data-related rights
We respect your rights while collecting your Personal Data.
You have the rights to:
4.1 Access your own Personal Data collected and processed by us.
4.2 Ask us to correct or modify inaccurate or incomplete Personal Data relevant to you.
4.3 Ask us to erase your own Personal Data.
4.4 Decline us to collect your Personal Data.
5. How we protect your Personal Data
We take all kinds of preventive measures to protect your Personal Data from loss, being stolen and misuse, as well as being accessed without authorization, disclosed, tampered, or destroyed. We have strict data security regulations and processes, and designated teams in place to fulfill of our obligations to protect your Personal Data.
6. How long we retain your Personal Data
Unless the relevant laws and regulations specified, we will process your Personal Data as soon as possible to achieve the purposes herein mentioned . The retention period depends on quantity, nature and sensitivity of your Personal Data. When the retention period comes to an end, your Personal Data will be erased by us. In case that we cannot fulfill the aforementioned obligations due to technical reasons, we will take adequate measures to prevent your Personal Data from further use.
7. Changes of Terms of Privacy Policy
It may from time to time be necessary to update this Terms of Privacy Policy. You will be informed via your registered E-mail, or on our mobile Apps before the changes (if any) take effect. You are recommended to view this page from time to time to understand our latest privacy policy.